How Can We Help You Today?
Post errands, find trusted helpers, and get things done quickly. From grocery shopping to deliveries and personal assistance, BongLei makes everyday help simple.
Secure Payments 
Verified Helpers 
Community Reviews 
Popular Support Topics
Payments
Get help with charges, payments, and withdrawals.
Refunds & Cancellations
Understand cancellation policies and refund eligibility.
Account Assistance
Resolve login issues and manage account settings.
Safety & Trust
Report concerns and learn about community guidelines.
Choose The Best Way To Reach Us
Find answers quickly through email support, helpful resources, and dedicated assistance whenever you need help.
Help Center
Browse support articles and common questions.
Safety Reports
Report suspicious activity or community concerns
Send Us A Message
How We Handle
Support Requests
Submit Request
Send us your question or concern.
Review Case
Our team reviews the details provided.
Receive Assistance
We contact you with updates and solutions.
Resolution
Your issue is resolved as quickly as possible.
Frequently Asked Questions
Once a helper is selected and the task is accepted, payment is processed and held securely by the platform until the errand is completed and confirmed.
Once a helper is selected and the task is accepted, payment is processed and held securely by the platform until the errand is completed and confirmed.
Once a helper is selected and the task is accepted, payment is processed and held securely by the platform until the errand is completed and confirmed.
Once a helper is selected and the task is accepted, payment is processed and held securely by the platform until the errand is completed and confirmed.
Once a helper is selected and the task is accepted, payment is processed and held securely by the platform until the errand is completed and confirmed.
Trust
Building confidence through transparency.
Community
Helping people support one another locally.
Simplicity
Making it easy to get help and get started.
Reliability
Delivering dependable ex-periences every day.
Still Need Help?
Our support team is here to answer your questions and help you get the most out of BongLei.